warranty form

Laurastar Limited Warranty for USA

Laurastar warrants its product to be free from defects in materials and workmanship under normal customer use as described in the Instruction Manual for 1 year from the date of purchase as identified on the invoice or receipt. Customers that receive a warranty extension at time of purchase will receive the same services for a total of 2 years from the date of purchase.

This limited warranty extends only to the original purchaser and is not transferable.

Laurastar, at its option, will at no charge repair or replace defective equipment during the period of this limited warranty. To obtain warranty service, the damaged equipment must be sent or taken to an authorized Laurastar customer service center. This limited warranty is the customer’s exclusive remedy and applies only to new Laurastar products.

This limited warranty does not cover normal wear and tear, wear of the electrical cord, wear of the soleplate, or wear of the appliance components and accessories. Damage caused by improper operation or storage, misuse, or abuse, unauthorized repair by non-Laurastar specialists, accident or neglect, alteration, or connecting to a power source outside the specified voltage.

Equipment used for a commercial or any other non-domestic or household purpose is not covered by this limited warranty. “Misuse or abuse” of the product includes the use of the equipment for any purpose, or in any manner, not in accordance with the instructions contained in the Instruction Manual provided with the equipment. Examples of “misuse and abuse” of the product include, but are not limited to, damage caused by the appliance or one of its components falling to the floor, failure to remove the soft-pressing soleplate, use of any liquid other than water, and use of non-Laurastar products, accessories, and spare parts. Damage caused by any failure to follow the instructions contained in the Instruction Manual is not covered by this limited warranty.

ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. LAURASTAR SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KINDARISING OUT OF THE CUSTOMER’S ABILITY OR INABILTY TO USE THE PRODUCT.

Some states and jurisdictions do not allow the limitation of exclusion of incidental or consequential damages, or limitation of the length of an implied warranty, so the above limitations or exclusions may not apply to you. This limited warranty gives the customer specific legal rights, and you may have other rights that vary state to state.

If you have a claim under this Limited Warranty, please contact the Laurastar Customer Service department by telephone, email or fax. You must follow the instructions from the Customer Service department and send, at your own risk:

  • the appliance; and
  • a copy of the purchase contract, invoice, receipt, or any additional information on this subject.

If an appliance is returned to the Laurastar approved service center when there is no defect present, the user shall be liable for the dispatch and return costs.

If a Laurastar appliance is entrusted to the approved service center for work outside the provisions of this Limited Warranty, or after the Limited Warranty of one-year term has some to end, this shall be deemed a “repair outside limited warranty” and shall form the subject of an invoice.

  • Warranty Certificate Registration

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